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《2010年海关政策前瞻与进出口关务操作》 行政管理类 2
《UCP600-跟单信用证统一惯例》706 行政管理类 2
《卓越的客户服务技巧训练》765 客户服务类:服务技能 客户服务部 2
《有效处理客户的不满、抱怨、投诉》 客户服务类,客户服务类:抱怨投诉处理 客户服务部 2
《有效处理客户的不满、抱怨、投诉》764 客户服务类,客户服务类:抱怨投诉处理 客户服务部 2
《有效处理客户的不满、抱怨、投诉》 客户服务类,客户服务类:抱怨投诉处理 客户服务部 2
《应用Excel实现客户关系管理和客户需求挖掘》 客户服务类,客户服务类:客户关系管理 客户服务部 2
《构建卓越的客户服务管理体系》766 客户服务类,客户服务类:服务管理综合 客户服务部 2
《卓越的客户服务技巧训练》765 客户服务类:服务技能 客户服务部 2
《大型活动的策划实施与案例》373 行政管理类:行政技能 2
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